We are just as excited for you to receive your new ICEMULE! If the tracking information for your package says it was delivered but you have not received the package please submit a support request or email or support team at customercare@icemulecoole

<p>We are just as excited for you to receive your new ICEMULE! If the tracking information for your package says it was delivered but you have not received the package please submit a support request or email or support team at customercare@icemulecooler.com. We do see this happen, most times the package has been delivered to a neighbor or it is delivered the next day. Please five the tracking 24-48 hours. We will do our best to locate the package or have a new one sent out to you.</p>

My package says it was delivered but I did not receive it.

Once we hand over the package, we also hand over all control of it.  However, we want to help. We have a few steps below, then shoot a message to  customercare@icemulecooler.com confirming you completed the below. We'll do our best. Please note: More

<h2 class="title-2lbRZ u-textBold u-hsizeAll" id="my-order-shows-delivered-but-i-didnt-receive-my-package">My order shows &apos;Delivered&apos; but I didn&apos;t receive my package.</h2>
<div class="originalArticleButton-3ayXY">&#xA0;</div>
<div class="article-reayS u-marginTM" role="presentation">
<h3 id="isnt-that-the-worst-no-icemule-not-cool"><span class="wysiwyg-font-size-large" style="font-size: 18px;">Isn&apos;t that the worst? NO ICEMULE. NOT COOL.&#xA0;</span></h3>
<p>Once we hand over the package, we also hand over all control of it.&#xA0; However, we want to help. We have a few steps below, then shoot a message to&#xA0; <a href="mailto:customercare@icemulecooler.com">customercare@icemulecooler.com</a> confirming you completed the below. We&apos;ll do our best.</p>
<p><em>Please note: More often times than not, this is human error and the package is found within the business day by following the action items.</em></p>
<p>&#xA0;</p>
<ol>
<li>Confirm the shipping address entered at checkout is correct.&#xA0;</li>
<li>Confirm the tracking on this page says delivered: &#xA0; &#xA0;<a href="https://tools.usps.com/go/TrackConfirmAction_input%C2%A0" rel="noopener" target="_blank">USPS</a>&#xA0; or&#xA0; <a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" rel="noopener" target="_blank">UPS&#xA0;</a>
</li>
<li>Confirm with the last location on the tracking that they don&apos;t indeed have it&#xA0;</li>
</ol>
<p>&#xA0;</p>
<p>If you can check off all of the above, and still have no luck please shoot us a message at <a href="mailto:customercare@icemulecooler.com">customercare@icemulecooler.com</a>&#xA0;</p>
</div>

My order shows 'Delivered' but I didn't receive my package.

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