FAQ

Can I cancel my order?

Yes! Our support team will be happy to help you with this. Please submit a support request and select "Update my Order". Please contact them as soon as possible. If your order has already shipped they will also be able to help you with the return pro

I received the wrong item, what do I do?

We are really sorry this happened. Our support team will be happy to help you with this. Please submit a support request and select "Issues with a placed order" under "What is going on"

Can I change the color of my cooler after I placed my order?

Yes! Our support team will be happy to help you with this. Please submit a support request and select "Update my Order". Please contact them as soon as possible. If your order has already shipped, they will be able to help you with the exchange proce

I entered the wrong shipping address, Can this be fixed?

Yes! Our support team will be happy to help you with this. Please submit a support request and select "Update my Order". Please contact them as soon as possible. If your order has already shipped, there will be an additional cost to change the shippi

Can I add a gift message to my order?

Currently, we do not have a way to add a gift message to your order. We are sorry for the inconvenience.

When will I receive a confirmation email?

You will receive a confirmation after you submit your order. Please give this up to an hour to process. You will receive a second confirmation once your order ships out. If you did not receive either, you may have entered a different or wrong email a

My billing address is wrong?

This may happen with autocomplete forms of payment. The billing address will not affect your order processing. Please be sure to confirm both your shipping and billing information before submitting your order.

How do I create an account?

Create an account and select "Sign up", This will allow you to view your order history and receipts under that email address.

Do you sell in any retail stores in Canada?

We do not currently have a Canadian distributor.

How can I get a copy of my receipt?

You can create an account and view all your past orders and receipts.If you do not want to create an account, you can email our customer support team at [email protected] and they will be happy to send one over.

Can you gift wrap my purchase before shipping?

We do not currently offer gift wrapping or cards for online orders.

Does the packaging contain ICEMULE logos?

ICEMULEs will be delivered in standard cardboard boxes with no logos on the outside. The shipping label will say ICEMULE across the top.

DO YOU PARTNER WITH NON-PROFITS AND OTHER ORGANIZATIONS?

At ICEMULE we strive to support as many causes as we can to help in each individual community like it was our own. We will do our best to help out with your cause where we are able. We focus on inclusion in the outdoors, protecting our planet, educat

Why was I charged more than once?

Your debit/credit card will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure suffi