If you are looking to exchange your order for whatever reason, we are here to help! We offer free exchanges within 30 days of receiving your order. You can return your product for a refund to the original payment method or you can exchange your produ

If you are looking to exchange your order for whatever reason, we are here to help! We offer free exchanges within 30 days of receiving your order. You can return your product for a refund to the original payment method or you can exchange your product for a different color in the same size and style. If you would like to exchange for a different product please complete the return process and place a new order at <a href="https://icemulecoolers.com/" target="_self">icemulecoolers.com</a>
Please note the following exceptions to our return and exchange policy:
Returned items must have tags still on and be returned in original packaging Returned items must have no visible signs of wear or use
 Returns and Exchanges: To process a return or exchange please follow the steps below:
Login to our online return portal using your order number and shipping zip code Choose the products you wish to return or exchange from your order Select the reason for return or exchange Print your prepaid shipping label that you will receive by email Send all items back to us using the label provided
&#xA0;
Additional Information:
Refunds take 3-10 business days to process depending on your issuing credit card or bank There are no additional shipping fees A fee may occur if the items have visible signs of wear or us

How do I exchange my ICEMULE?

If you are looking to exchange your order for whatever reason, we are here to help!. To initiate an exchange, please complete the following steps:. Additional Information:

If you are looking to exchange your order for whatever reason, we are here to help!&#xA0;
<ul>
<li>Returned items must have tags still on and be returned in original packaging</li>
<li>Returned items must have no visible signs of wear or use</li>
</ul>
To initiate an exchange, please complete the following steps:
<ol>
<li>
<a href="https://icemulecoolers.returnlogic.com/">Login to our online return portal</a> using your order number and shipping Zipcode</li>
<li>Choose the products you wish to exchange from your order</li>
<li>Select the reason for exchange</li>
<li>Select &quot;choose from collection&quot;</li>
<li>Print your prepaid shipping label that you will receive by email</li>
<li>Send all items back to us using the label provided</li>
</ol>
Additional Information:
<ul>
<li>Refunds take 3-10 business days to process depending on your issuing credit card or bank</li>
<li>There are no additional shipping fees</li>
<li>A fee may occur if the items have visible signs of wear or use &#xA0;</li>
<li>Please reach out to our customer support team, <a href="mailto:customercare@icemulecoolers.com">customercare@icemulecoolers.com</a>, for lost or damaged items or if you have any additional questions.</li>
</ul>

Exchange Policy

Shop Now

Home

icemulecoolers

Exchanges

Returns + Exchanges

Can I cancel my order?

I received the wrong item, what do I do?

Can I change the color of my cooler after I placed my order?

I entered the wrong shipping address, Can this be fixed?

Can I add a gift message to my order?

When will I receive a confirmation email?

My billing address is wrong?

How do I create an account?

Do you sell in any retail stores in Canada?

How can I get a copy of my receipt?

Can you gift wrap my purchase before shipping?

Does the packaging contain ICEMULE logos?

DO YOU PARTNER WITH NON-PROFITS AND OTHER ORGANIZATIONS?

Why was I charged more than once?

I placed an order but forgot to apply my promo code.

Where do I apply a discount code?

Do you offer a Military discount?

Do you offer a discount to new customers?

Promotions + Discounts

WHAT IS KLARNA? CAN I REALLY BUY NOW AND PAY LATER?

Why does my order show a charge but the website said it could not process my payment?

Why does my credit card or debit card show two charges?

Payment Questions

Online Orders

ICEMULE Models Comparison

HOW LONG DOES AN ICEMULE® KEEP ICE?

DOES AN ICEMULE REALLY FLOAT?

How is the ICEMULE made?

If the cooler tips over, will it leak out water from the inside?

WHAT ARE THE DIMENSIONS AND VARIOUS SIZES OF ICEMULE COOLERS?

DOES AN ICEMULE SWEAT?

WHAT IS THE EXTRA STRAP INCLUDED IN MY COOLER?

WHAT’S THE IM AIRVALVE™?

CAN I USE DRY ICE IN MY ICEMULE?

What ICMULE fits inside a golf bag?

Product FAQs

What is the ICEMULE Classic?

Classic FAQs

What is the ICEMULE Pro?

What materials are the Pro made of?

Pro FAQs

What is the ICEMULE Jaunt?

Jaunt FAQs

What is the ICEMULE BOSS?

Are the ICEMULE BOSS zippers completely waterproof?

BOSS FAQs

What is the ICEMULE Traveler?

Traveler FAQs

What is the ICEMULE Urbano?

Urbano FAQs

Boss® Owner's Manual

Classic Owner's Manual

Owner Manuals

HOW SHOULD I STORE MY ICEMULE?

How should I clean my ICEMULE?

Cooler Care

Product Information + Care

My return says it is still in transit.

I did not receive my return label.

I received confirmation that you received my return but I have not received a credit. Can you provide me a status?